Refund and Cancellation Policy | Chara Media Zambia

1. Magazine Subscriptions (Power Presence)

Power Presence is offered in both Digital and Print editions. Our refund policy differs based on the medium of delivery:

1.1 Digital Subscriptions

Immediate Access: Since digital subscriptions provide instant, unrestricted access to premium content, back-catalogues, and PWA downloads, purchased billing cycles are generally non-refundable.
Cancellation: You can cancel your digital subscription at any time directly through your Account Settings in the client dashboard.
Active Access: Following cancellation, your access remains fully active until the end of your current paid billing period, and no further charges will occur.

1.2 Print Subscriptions

Cancellation Policy: You may cancel a monthly or annual print subscription at any time. The cancellation will take effect on the next billing cycle.
Prorated Refunds: If you purchased an annual print subscription and decide to cancel midway, you can request a prorated refund for any unshipped future issues by writing to legal@charamediazambia.com within 14 days of the renewal or original subscription payment.
Undelivered Issues: In the rare event that an issue is damaged or undelivered due to shipping or courier failure, we will dispatch a replacement copy free of charge, or offer a prorated credit toward your next subscription cycle.

2. Event Tickets and RSVPs (Media Chat Room & Series)

Chara Media Zambia hosts physical, virtual, and hybrid events, including our hallmark *Media Chat Room* series.

Ticket Non-Refundability: All ticket purchases and paid RSVPs for live events are final and non-refundable, except in cases where the event is cancelled, postponed, or significantly rescheduled by Chara Media Zambia.
Event Cancellation: If an event is cancelled entirely, you will automatically receive a 100% refund of the ticket purchase price back to your original payment method (card, mobile money, or bank transfer).
Postponement & Rescheduling: If an event is postponed or rescheduled, your ticket will automatically remain valid for the new date. If you are unable to attend on the rescheduled date, you may request a refund within 7 days of the postponement notice.
Free Ticket Transfers: While tickets are non-refundable, they are fully transferable. You can transfer your ticket to another individual at no additional cost. To do so, please notify us at least 48 hours before the event by emailing info@charamediazambia.com with your original purchase reference and the new attendee's full name, email, and contact number.

3. Professional Agency Services

Professional media production, branding, photography, video production, graphic design, and creative consultancy services provided by Chara Media Zambia are governed by binding Service Level Agreements (SLAs) or bespoke client contracts.

General Contractual Principles:

Retainers and Booking Deposits: Retainer payments or upfront booking deposits (typically 50% of the project total) are non-refundable. These retainers secure studio time, crew bookings, and initial pre-production/design labor.
Milestone Cancellations: If a project is cancelled by the client during active development, Chara Media Zambia reserves the right to retain payments for all completed project milestones as agreed in the contract, and invoice for any unbilled hours of work completed up to the formal cancellation date.
Deliverable Approval: Once final deliverables (completed videos, raw assets, source files, final designs) have been formally approved and transferred to the client, no refunds can be requested under any circumstances.

4. How to Request a Refund or Cancellation

To request a cancellation or file a refund claim under eligible conditions, please follow these steps:

Step-by-Step Request Protocol:

Send a formal email to legal@charamediazambia.com.
In the subject line, write: "Refund/Cancellation Request - [Your Name / Order Number]".
Include your transaction receipt, invoice number, or payment reference (DPO Pay reference, bank deposit slip, or mobile money transaction ID).
State clearly which service, subscription, or ticket you wish to cancel or seek a refund for, along with a brief explanation of the request.

5. Processing & Timing of Refunds

Once received, our accounting and legal team will review your refund request within 3 to 5 business days to determine eligibility.

Approval Notice: If approved, refunds are initiated immediately and will be returned to the original payment channel used during purchase.
Card & Wallet Payments: Card payments processed through DPO Pay typically appear back on your card statement within 7 to 10 business days, depending on bank processing schedules.
Mobile Money Payments: Refunds for mobile money (Airtel, MTN, Zamtel) are processed within 48 hours of approval.
Bank Transfers: If you paid via manual bank deposit/transfer, you will be required to provide verified bank coordinates in your own name. Manual bank refunds are processed within 5 to 7 business days.

6. Contact Information & Jurisdiction

This Refund and Cancellation Policy is governed by the laws of the Republic of Zambia. For any billing inquiries, policy questions, or formal disputes, please contact us:

Billing & Policy Matters

Chara Media Legal Department

legal@charamediazambia.com

General Support

General Information Desk

info@charamediazambia.com

Chara Media Zambia • Lusaka, Zambia • Unleashing Possibilities Every Day.

1. Magazine Subscriptions (Power Presence)

Power Presence is offered in both Digital and Print editions. Our refund policy differs based on the medium of delivery:

1.1 Digital Subscriptions

Immediate Access: Since digital subscriptions provide instant, unrestricted access to premium content, back-catalogues, and PWA downloads, purchased billing cycles are generally non-refundable.
Cancellation: You can cancel your digital subscription at any time directly through your Account Settings in the client dashboard.
Active Access: Following cancellation, your access remains fully active until the end of your current paid billing period, and no further charges will occur.

1.2 Print Subscriptions

Cancellation Policy: You may cancel a monthly or annual print subscription at any time. The cancellation will take effect on the next billing cycle.
Prorated Refunds: If you purchased an annual print subscription and decide to cancel midway, you can request a prorated refund for any unshipped future issues by writing to legal@charamediazambia.com within 14 days of the renewal or original subscription payment.
Undelivered Issues: In the rare event that an issue is damaged or undelivered due to shipping or courier failure, we will dispatch a replacement copy free of charge, or offer a prorated credit toward your next subscription cycle.

2. Event Tickets and RSVPs (Media Chat Room & Series)

Chara Media Zambia hosts physical, virtual, and hybrid events, including our hallmark *Media Chat Room* series.

Ticket Non-Refundability: All ticket purchases and paid RSVPs for live events are final and non-refundable, except in cases where the event is cancelled, postponed, or significantly rescheduled by Chara Media Zambia.
Event Cancellation: If an event is cancelled entirely, you will automatically receive a 100% refund of the ticket purchase price back to your original payment method (card, mobile money, or bank transfer).
Postponement & Rescheduling: If an event is postponed or rescheduled, your ticket will automatically remain valid for the new date. If you are unable to attend on the rescheduled date, you may request a refund within 7 days of the postponement notice.
Free Ticket Transfers: While tickets are non-refundable, they are fully transferable. You can transfer your ticket to another individual at no additional cost. To do so, please notify us at least 48 hours before the event by emailing info@charamediazambia.com with your original purchase reference and the new attendee's full name, email, and contact number.

3. Professional Agency Services

General Contractual Principles:

Retainers and Booking Deposits: Retainer payments or upfront booking deposits (typically 50% of the project total) are non-refundable. These retainers secure studio time, crew bookings, and initial pre-production/design labor.
Milestone Cancellations: If a project is cancelled by the client during active development, Chara Media Zambia reserves the right to retain payments for all completed project milestones as agreed in the contract, and invoice for any unbilled hours of work completed up to the formal cancellation date.
Deliverable Approval: Once final deliverables (completed videos, raw assets, source files, final designs) have been formally approved and transferred to the client, no refunds can be requested under any circumstances.

4. How to Request a Refund or Cancellation

To request a cancellation or file a refund claim under eligible conditions, please follow these steps:

Step-by-Step Request Protocol:

Send a formal email to legal@charamediazambia.com.
In the subject line, write: "Refund/Cancellation Request - [Your Name / Order Number]".
Include your transaction receipt, invoice number, or payment reference (DPO Pay reference, bank deposit slip, or mobile money transaction ID).
State clearly which service, subscription, or ticket you wish to cancel or seek a refund for, along with a brief explanation of the request.

5. Processing & Timing of Refunds

Once received, our accounting and legal team will review your refund request within 3 to 5 business days to determine eligibility.

Approval Notice: If approved, refunds are initiated immediately and will be returned to the original payment channel used during purchase.
Card & Wallet Payments: Card payments processed through DPO Pay typically appear back on your card statement within 7 to 10 business days, depending on bank processing schedules.
Mobile Money Payments: Refunds for mobile money (Airtel, MTN, Zamtel) are processed within 48 hours of approval.
Bank Transfers: If you paid via manual bank deposit/transfer, you will be required to provide verified bank coordinates in your own name. Manual bank refunds are processed within 5 to 7 business days.

6. Contact Information & Jurisdiction

This Refund and Cancellation Policy is governed by the laws of the Republic of Zambia. For any billing inquiries, policy questions, or formal disputes, please contact us:

Billing & Policy Matters

Chara Media Legal Department

legal@charamediazambia.com

General Support

General Information Desk

info@charamediazambia.com

Chara Media Zambia • Lusaka, Zambia • Unleashing Possibilities Every Day.

Refund & Cancellation Policy

1. Magazine Subscriptions (Power Presence)

1.1 Digital Subscriptions

1.2 Print Subscriptions

2. Event Tickets and RSVPs (Media Chat Room & Series)

3. Professional Agency Services

General Contractual Principles:

4. How to Request a Refund or Cancellation

5. Processing & Timing of Refunds

6. Contact Information & Jurisdiction

Billing & Policy Matters

General Support

Refund & Cancellation Policy

1. Magazine Subscriptions (Power Presence)

1.1 Digital Subscriptions

1.2 Print Subscriptions

2. Event Tickets and RSVPs (Media Chat Room & Series)

3. Professional Agency Services

General Contractual Principles:

4. How to Request a Refund or Cancellation

5. Processing & Timing of Refunds

6. Contact Information & Jurisdiction

Billing & Policy Matters

General Support